Responsive to any customer enquiry, request & compliant.
Manage customer feedback and to take corresponding actions.
Maintain proper information flow between Lever Style and its manufacturers; executing latest client mandate.
Report any customer feedback and comment on product to Lever Style.
B. DAILY OPERATION & TEAM MANAGEMENT
Plan and distribute the latest client and Lever Style quality standards to the QA team and manufacturing partners.
Recruit, induct, train, guide and evaluate the QA team.
Strategic planning of QA resources amongst multiple countries manufacturing partners.
Resolving production and quality problem in QA team.
Monitor manufacturer operation status and the performance; and to assess the effectiveness of manufacturing partners product inspection procedure and CAP effectiveness.
Identify and remedy any potential problems of the apparel product with preventative manner.
Monitor the QA team’s compliance to the production process disciplines and quality standards.
Responsible for manufacturer QA audit.
Liaison amongst the QA team, manufacturing partners and the TDC team internally.
Provide technical insight for BU teams to comply with customer technical requirements.
CANDIDATE SPECIFICATION:
Minimum ten years experience with Quality Assurance or Quality Control capacity, gained from client office, sourcing office or manufacturer.
Sound knowledge of apparel and fabrics of different fashion categories.
Hands-on experience with restoring merchandise quality efficiently and effectively.
Attention to details and the ability to identify any apparel defect.
Strong sense of ownership and can-do attitude.
Good command of English and Chinese languages.
Strong leadership and people management skill to lead the team exceeding targets.
Excellent interpersonal, communication and presentation skills.
Frequent business travel to overseas market is required.
